Refund Policy

The Free plan costs nothing, so there's nothing to refund there. This page covers Pro subscriptions, billed through Dodo Payments.

7-day money-back guarantee

If you're on your first Pro subscription and it's been less than 7 days since you were charged, email hello@animatoa.com and we'll refund that charge in full, no questions asked.

After the first 7 days

Past the initial 7-day window, charges are non-refundable — this covers both monthly renewals and the upfront yearly charge. You can still cancel any time to stop future billing; a cancellation just doesn't refund time you've already paid for. Cancelling keeps your Pro access active through the end of the period you already paid for.

Billing mistakes

If you were charged twice, charged after you'd already cancelled, or something about a charge looks wrong, email hello@animatoa.com — that's always fixed, regardless of the 7-day window above.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank or card issuer.

Contact

For a refund request or a billing question, email hello@animatoa.com.